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Return & Exchange

Return & Exchange

If for any reason, you are unhappy with your purchase, you may return it for exchange or credit depend on the art work you ordered. Please read the policy below:  

 

Open Edition Print Return Policy 

From the time you receive your open edition print, you have 30 days to return your order for an exchange, provided that it is open edition print. Shipping charges will not be refunded, and it is your responsibility to take care of return shipment cost. 

Please note: Only Open Edition Prints are eligible for our exchange policy. Limited Edition Prints are considered final sale items. 

Step 1 - Please email hello@carlingwongrenger.com within 30 days of your merchandise delivery date along with a receipt or proof of purchase you received with your order. In your email, please indicate the return reason and the arrival date of the print package. If the reason of return print is a damage print due to shipping accident. Please send photos of the damage package including in your email.

Step 2 - Repack the print in original package, in the clear vinyl envelop, and make sure to including the copy of receipt, original packing slip.

 

Address the package to:

Carling Wong-Renger Artist

312-6055 Balsam Street

Vancouver, BC V6M 4C2

Attn: Carling Wong-Renger Art Return & Exchange

 

Step 3 - Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to hello@carlingwongrenger.com. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

 

Carling Wong-Renger Artist is not responsible for undelivered returns. We will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and customs fee) within 7 - 10 business days of receiving your print package return. 

We do not offer expedited shipping options. 

 

Limited Edition Print Return Policy

The return guarantee is Not applicable to Limited Edition Prints, which are consider as final sale items. For item over the price of $75. We using a traceable shipping method for shipping service and covered by insurance. 

 

Original Artwork Return Policy

From the time you receive your original painting, you have 15 days to return your order for an exchange or credit, provided that it is repacked in its original package and in pristine condition. Shipping charges will not be refunded, and it is your responsibility to take care of return shipment cost. 

Step 1 - Please email hello@carlingwongrenger.com within 15 days of your merchandise delivery date along with a receipt or proof of purchase you received with your order. In your email, please indicate the return reason and the arrival date of the package. If the reason of return artwork is a damage painting due to shipping accident. Please send photos of the damage package including in your email.

Step 2 - Repack the painting in original package, in the original package material if possible, and make sure to including the copy of receipt, original packing slip and certificate of Canadian origin.

 

Address the package to:

Carling Wong-Renger Artist

312-6055 Balsam Street

Vancouver, BC V6M 4C2

Attn: Carling Wong-Renger Art Return

 

Step 3 - Ship your return package using a traceable shipping method in the shipping service you choose and email the shipping details (including tracking number) to hello@carlingwongrenger.com. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or credit.

 

Carling Wong-Renger Artist is not responsible for undelivered returns. We will process your return and the amount owed will be credited to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and customs fee) within 7 - 10 business days of receiving your print package return. 

We do not offer expedited shipping options. 

if you’ve done all of this and you still have not received confirmation on your credit or exchange yet, please contact us at hello@carlingwongrenger.com